Sector · Civic & Democratic Infrastructure

The operating system for democracy

Building the tools Kenya's democratic institutions have never had — for constituency offices, county governments, and devolved units delivering services to citizens.

Civic & Democratic InfrastructureCivic / case ledger
The problem

Kenya's 290 constituency offices manage thousands of constituent cases, CDF allocations worth billions of shillings, and complex service delivery workflows — almost entirely on WhatsApp, Excel, and paper. MPs receive constituent requests through personal phone numbers. Caseworkers keep records in exercise books. Bursary applications arrive on paper and are evaluated by gut feel. There is no institutional memory, no accountability trail, no way to measure outcomes.

Our approach

BungeConnect gives constituency offices the infrastructure to function like modern institutions: a case management system, a constituent database, CDF tracking, bursary workflow management, and SMS broadcast tools. Built specifically for the Kenyan parliamentary context, for the 2027 election cycle and beyond.

Products
◆BungeConnectThe operating system for Kenya's parliamentary offices LIVE ◆PBOMasterGuided PBO registration for Kenyan NGOs. Get compliant, get registered. LIVE ◆KwaGroundConstituency-scale measurement: interviews in, weighted findings out IN BUILD
Writing
24 min
Who Gets to Say It's There
This series promised a city residents could change, then spent six papers measuring it. The write is easy. Deciding who gets to say it's there is a governance commitment, not a feature.
 30 min
The Layer Nobody Is Paid to Build
Five papers said somebody should build the PBO compliance layer. This one asks why nobody has — and finds a budget problem, not a technology problem. A court then removed the fee, and the queue still did not clear.
 8 min
What Dies on Election Night
A Kenyan campaign is the most operationally capable organisation most constituencies will ever have. It is built from nothing in six months and dissolved the moment it succeeds — taking the largest informal needs assessment in the country with it.
The map of the lab
See this sector in the full graph.
Open the map →