non-revenue water
Water a utility produces but never bills or collects on — the clearest measurable symptom of an institution operating blind.
It is the rare failure that is already measured in shillings, which makes it the easiest place to prove the layer pays for itself.
{# Definition → argument. Same word-boundary match that places the inline hover in the reader, so this list is exactly where the term is explained on the page. #}
Where it comes up
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