Sector · Water & Sanitation

Bringing utility services closer to every community

Enterprise software and hardware for African water utilities — field operations, billing, analytics, and customer management built for the operational reality of WASH service providers.

The problem

Kenya's water utilities distribute water to millions of people while losing 40–60% of it to non-revenue water — leaks, billing errors, unmetered connections, and data gaps compounded over years. Field technicians work from paper. Meter readers hand-deliver readings that take two weeks to reach billing. The utility has no real-time view of production vs. consumption. It operates, effectively, blind.

Our approach

AccessWASH was built to track WASH (water, sanitation & hygiene) interventions — giving water utilities and programmes the operational infrastructure to monitor service delivery in real time: field operations, mobile meter reading, automated billing, ML-powered demand forecasting, and a stakeholder dashboard. Deployed across 4 major Nairobi utilities. Built in partnership with IHE Delft Institute for Water Education and Rotary International.

Products

◆AccessWASHThe enterprise operating system for African water utilities LIVE

Writing

8 min

The Offline-First Problem: Why Most Institutional Software Fails in the Field

Most software deployments in Africa fail for the same reason: they were built assuming connectivity that doesn't exist. Building for offline-first isn't optional — it's the prerequisite for data integrity.

11 min

Africa's Institutions Don't Have a Funding Problem

Africa's public institutions aren't failing from a lack of resources. They are failing because they have never had the right tools. The technology exists — it just hasn't been built for here.

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